Privacy Policy

Last Updated: October 11, 2026

Our Commitment to Your Privacy

At Sooner Plant Farm, we value the trust you place in us when shopping for plants and trees online. Protecting your personal information is an important part of that trust, and we're committed to handling your information responsibly, securely, and transparently.

This Privacy Policy explains what information we collect, how we use and protect it, when it may be shared, and the choices you have regarding your personal information.

This policy applies to information collected through soonerplantfarm.com, as well as information you provide when placing orders, submitting product availability requests, communicating with our team, or using our services.

 

Information We Collect

When you visit our website, create an account, place an order, submit a Get Notified request, or contact us, we may collect information necessary to provide our products and services. This information may include:

• Contact Information: Your name, billing and shipping addresses, email address, and phone number.
• Order Information: Products purchased, order history, shipping preferences, payment status, and other details associated with your purchases.
• Payment Information: Credit or debit card information, payment authorization details, and transaction records necessary to process purchases.
• Account Information: Information associated with your customer account, including login credentials and saved preferences.
• Customer Communications: Information you provide through emails, customer inquiries, product availability requests, preorders, and other interactions with our team.
• Website and Device Information: Information such as your IP address, browser type, device information, pages visited, products viewed, and interactions with our website.

Some information is provided directly by you, while other information may be collected automatically through cookies, analytics tools, and similar website technologies.

 

How We Use Your Information

We use personal information for legitimate business purposes, including:

• Processing payments, fulfilling orders, and coordinating shipping or customer pickup.
• Sending order confirmations, shipping notifications, and important updates about your purchases.
• Responding to questions, providing customer service, and assisting with plant-related concerns.
• Managing customer accounts, order histories, refunds, and applicable plant protection requests.
• Responding to Get Notified requests, communicating plant availability, and assisting with preorders.
• Sending newsletters, special offers, seasonal promotions, and product announcements in accordance with applicable law and your communication preferences.
• Understanding website activity, measuring advertising performance, and improving our products, services, and shopping experience.
• Maintaining website functionality, protecting against fraudulent or unauthorized activity, and supporting normal business operations.
• Meeting applicable legal, financial, accounting, and recordkeeping requirements.

We do not sell customer contact lists to outside marketing companies. However, certain website advertising technologies may involve sharing information with advertising partners, as explained below.

 

Payment Information and Security

Protecting your payment information is especially important to us.

Credit and debit card information is used to authorize and process transactions through our payment processing arrangements. Payment information may be handled by financial institutions and payment service providers that maintain their own security procedures.

We seek to limit the collection and retention of payment information to what is reasonably necessary for processing transactions, maintaining appropriate records, preventing fraud, and meeting applicable legal or financial obligations.

Payment processors may retain transaction records, limited card details, or secure payment tokens in accordance with their own security practices and applicable requirements.

For your protection, please do not send credit card numbers or security codes through email. If you need assistance making a payment, please contact our team by phone.

 

When We Share Information

We respect your privacy and do not sell or rent customer contact lists to outside marketing companies.

However, operating an online nursery requires us to work with certain third-party service providers. We may share information reasonably necessary to support the services they provide, including:

• Payment Processors and Financial Institutions: To authorize payments, process transactions or refunds, and maintain financial records.
• Shipping and Delivery Providers: To coordinate shipments, provide tracking information, and deliver your plants.
• Website and Technology Providers: To support website hosting, shopping carts, customer accounts, order management, and website security.
• Email and Communication Providers: To deliver order confirmations, shipping updates, product availability notifications, newsletters, and other customer communications.
• Analytics and Advertising Providers: To understand website activity, measure marketing effectiveness, and support advertising campaigns.
• Other Business Service Providers: To assist with legitimate operational, technical, administrative, or customer service needs.

These providers may process information in accordance with their services, contractual arrangements, and applicable legal obligations.

We may also disclose information when required by law, in response to lawful requests, or when reasonably necessary to protect our customers, employees, business operations, or legal rights.

If our business undergoes a merger, acquisition, sale, or similar business transaction, relevant information may be transferred as part of that process, subject to applicable law.

 

Cookies, Website Analytics, and Advertising

Sooner Plant Farm uses cookies, pixels, and similar technologies to support website functionality, improve your shopping experience, understand visitor activity, and measure the effectiveness of our advertising.

These technologies may collect information such as your IP address, browser type, device information, pages visited, products viewed, website interactions, and purchases or other actions completed on our site.

Our website uses services that include:

• Google Analytics: Helps us understand website traffic, visitor behavior, and how customers interact with our website so we can improve its performance and usability.
• Google Ads: Helps us measure advertising performance, understand which advertisements result in website visits or purchases, and support relevant advertising campaigns.
• Meta Pixel (Facebook and Instagram): Helps us measure advertising effectiveness, understand visitor interactions, and support advertising campaigns through Meta's platforms.

Depending on the features and settings enabled, information collected through these technologies may also be used for audience measurement, advertising personalization, remarketing, or other advertising-related purposes.

Information collected through these technologies may be transmitted to Google, Meta, or their associated service providers and processed in accordance with their applicable privacy practices and our service configurations.

While Sooner Plant Farm does not sell customer contact lists to outside marketing companies, certain disclosures through advertising technologies may be considered the "sale" or "sharing" of personal information under applicable privacy laws, even when no monetary transaction takes place.

You may manage certain cookies through your browser settings. Google and Meta also provide tools for managing advertising preferences through their respective services.

Where required by applicable law, we will provide additional methods for exercising privacy choices, including applicable rights concerning targeted advertising and advertising-related data sharing.

Please be aware that restricting certain cookies through your browser may affect website features, including shopping cart functionality, account access, and saved preferences.

 

Email, Text Messages, and Marketing Communications

We may contact you by email or phone regarding orders, shipping schedules, payment questions, product availability, or customer service matters.

If you provide permission to receive text messages, we may also use your phone number for the types of communications covered by that permission, including order-related notifications.

We may send promotional emails featuring new plants, seasonal sales, special offers, product announcements, and other Sooner Plant Farm news in accordance with applicable law. You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in those messages or by contacting us directly.

Opting out of promotional communications does not prevent us from sending necessary messages regarding existing orders, payment matters, shipping arrangements, or customer service requests.

We do not sell customer email addresses or phone number lists to outside marketing companies.

 

Data Security and Protection

We take the security of your personal information seriously. We use reasonable physical, electronic, and administrative safeguards designed to protect personal information from unauthorized access, alteration, misuse, or disclosure. Our security practices are intended to support the responsible handling of customer information and the systems used in our business operations.

Although we take reasonable steps to protect your information, no website, electronic transmission, or data storage system can guarantee absolute security. If you believe your information has been accessed or used without authorization in connection with our services, please contact us so we can review your concerns.

 

Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain appropriate business records, resolve disputes, protect against fraud, and comply with applicable legal or financial obligations.

Different types of information may be retained for different periods depending on their purpose and applicable requirements. When personal information is no longer reasonably necessary, we take appropriate steps to delete, securely dispose of, or otherwise protect it, consistent with our business practices and applicable law.

 

Your Privacy Rights and Choices

At Sooner Plant Farm, we respect your ability to make informed choices about your personal information.

Depending on your state of residence and applicable privacy laws, you may have certain rights regarding the personal information we maintain, including the right to:

• Request access to certain personal information we have collected about you.
• Request correction of inaccurate or outdated personal information.
• Request deletion of certain personal information, subject to applicable exceptions.
• Opt out of certain uses or disclosures of personal information for targeted advertising, where applicable.
• Exercise other privacy rights provided under applicable law.

To submit a privacy-related request, please contact us using the information provided at the end of this policy. We may need to verify your identity before processing certain requests to help prevent unauthorized access to your information. We will review and respond to privacy requests in accordance with applicable law. Some information may need to be retained for financial records, existing orders, fraud prevention, legal compliance, or other legitimate business purposes.

Where required by applicable law, we will honor qualifying browser-based privacy preference signals and provide appropriate methods for opting out of covered advertising-related data sharing.

We will not discriminate against customers for exercising privacy rights protected by applicable law.

 

Children's Privacy

Sooner Plant Farm's website and services are intended for a general audience and are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take appropriate steps to delete it in accordance with applicable law. Parents or guardians who believe a child has provided personal information to us may contact us using the information below.

 

Third-Party Websites

Our website may contain links to websites or services operated by third parties, including payment providers, social media platforms, and other external resources. These websites maintain their own privacy practices, which may differ from ours.

Sooner Plant Farm, Inc. is not responsible for the privacy practices or content of independently operated third-party websites. We encourage you to review their privacy policies before providing personal information.

 

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, technology, or applicable legal requirements. When changes are made, we will update the "Last Updated" date at the top of this page. We will provide any additional notice required by applicable law.

We encourage you to review this page periodically to stay informed about how we collect, use, and protect your information.

 

Contact Sooner Plant Farm

If you have questions or concerns about this Privacy Policy, how your information is handled, or your privacy rights, please contact us.

Sooner Plant Farm

25976 S. 524 Rd.

Park Hill, OK 74451

Phone: (918) 453-0771

Email: info@soonerplantfarm.com

We appreciate your trust in Sooner Plant Farm and the opportunity to help you grow something beautiful.